I bought an iPhone 3G a while back. I have a history of being rough on phones, so I bought an "indestructible" case and Apple Care for it. It cost me more then I paid for the phone, but I planned on having this phone for two years, so I thought it was worth it.
A couple weeks later I decided I wanted to upgrade to the 3Gs, so I sold my sister my old phone and got a 3Gs. I didn't buy Apple Care for it because I didn't have the money at the time. My plan was to buy it later.
My sister's iPhone had an issue where it would not go into silent mode, so we sent it to Apple and got it fixed. Then no less then 24 hours of having the phone she drops it and the screen cracks (picture). So she called Apple and external or water damage is not covered by Apple Care.
I would be fine with that, (pause) if that's what I was told. But that's not what I was told by the salesperson at AT&T when I bought the phone.
I asked what Apple Care covered. She said if it gets broken. "Like the screen gets cracked, you can send it back to Apple and they will repair it or send you a new one." I then specifically asked if it covers water damage (because I have a history of losing electronics to the lake). She said yes. The only thing she said it didn't cover was lost or stolen.
Then my sister calls Apple and they say they only repair internal problems. Not external ones, and not water damage. So I'm pretty ticked right now. If I would have known that, I wouldn't have bought Apple Care, and I'm sure not going to buy it for my phone now.
Tomorrow I'm going to the AT&T store and talk to her about it. They better replace it, because they lied to me about Apple Care.
No comments:
Post a Comment